Around the Clock Services: "A huge part of why we've grown so fast"

Around the Clock Services runs heating, cooling, plumbing, and electrical crews across Colorado. Everyone from the owner to the dispatch desk uses ServiceCall before a visit, and each of them uses it for something different.

What each role pulls up first

• Owner – equipment age and size, and when permits were last pulled, so techs walk in with the right refrigerant on the truck.
• Technician – square footage, recent changes to the home, and recent permit pulls, to build options around what the homeowner actually needs.
• Service manager – bedroom count, annual energy cost, projected savings, and recommendations, to help customers who don’t yet know they can be helped.
• Permit manager – square footage and year built, straight into the permit application.
• Dispatcher – home size and the verified homeowner, passed to the tech before the visit so the recommendation is right the first time.

“A lot of people are wondering why our company has grown so fast, and a huge part of it has been ServiceCall. My technicians love it, my dispatchers love it, I love it.”

Transcript

Jose, Owner: Hey guys, Jose here with Around the Clock, your one-stop shop. A lot of people are wondering why our company has grown so fast, and a huge part of it has been ServiceCall. It gives us so much information before getting into that customer’s house. It lets us know the age of the equipment, the size of the equipment, when permits were pulled last. Especially when you’re going to service these customers with so many refrigerant changes, you want to be prepared when you’re going into that customer’s house, and you want to have the right refrigerants to get them up and running and make sure you don’t leave anybody without air. ServiceCall is amazing. My technicians love it, my dispatchers love it, I love it. ServiceCall Pro is definitely the way to go.

Peyton, Technician: My name is Peyton. I work at Around the Clock Heating and Air, the best HVAC company in the state of Colorado. Working with ServiceCall has been absolutely great, giving us the information we need prior to the visit: the square footage of the home, what things have been changed recently, recent permit pulls, things of that sort. It really helps us build options gauged around the homeowners and their needs, and it’s overall improving their quality of life whenever we come through to do a visit for them.

Shane, Service Manager: My name’s Shane. I’m the service manager here with Around the Clock. At the end of the day, it helps us help customers without them knowing that we can help. It shows us how many bedrooms, what their annual energy cost is, what they could be saving, what recommendations there are. It’s a great tool that helps us out and our customers.

Tonja, Permit Manager: I use ServiceCall daily. I work here in permitting, so it’ll tell me the square footage of the house and when it was built, and it saves us a ton of time while we’re pulling permits.

Jenny, Dispatcher: My name is Jenny. I am a dispatcher with Around the Clock Heating and Air. We love using ServiceCall because it helps us tell our technicians all the information for the home, and save the homeowner time and money because we’re able to give the correct recommendations. We know the size of the home, the verified homeowner, and it really does make a big difference. It helps our technicians run their day more efficiently and helps us as a company bring the best service to our customers.